Data Protection

Superbaj's Privacy Policy — Your data is our responsibility

Every piece of your data at Superbaj is completely secure. We are transparent about what data we collect, how we store it, and how we protect it — all explained here.

Last Updated: January 1, 2026
Security Assurance

How Superbaj Protecting Your Data

Six core pillars of our Privacy Policy — keeping your data completely secure.

SSL Encryption

Superbaj uses 256-bit SSL encryption. Every transaction and piece of personal data is transmitted through encrypted channels and cannot be read by outside parties.

Not Shared with Third Parties

Superbaj never sells or rents your personal data. Limited information is shared with trusted partners only to the extent necessary to operate our services.

Secure Data Storage

All data is stored on secured servers. Regular security audits and penetration testing are conducted to identify and address potential vulnerabilities before they can be exploited.

Minimal Data Collection

Superbaj collects only the information genuinely needed to provide its services. We never ask for personal data that is not necessary.

You're in Control

At Superbaj, you can view, update, or request deletion of your data at any time. You have full control over your personal information.

Adherence to International Standards

Superbaj complies with GDPR and international data protection regulations. Our privacy practices are regularly audited by independent reviewers.

Privacy Document

Superbaj's Detailed Privacy Policy

Important: By using the Superbaj platform, you agree to this Privacy Policy. Please read this document carefully to understand how your information is managed.

1 Introduction & Applicability

Superbaj is an internationally licensed online gaming platform that places the highest importance on user privacy. This Privacy Policy explains how Superbaj collects, uses, stores, and protects your personal information.

This policy applies to the superbaj.win website and all Superbaj services. It is in effect whenever you open an account, play games, make a deposit or withdrawal, or interact with us in any way.

Superbaj believes that data protection is not just a legal obligation — it is an ethical responsibility to our users. That is why we comply with GDPR (General Data Protection Regulation) and all applicable international data protection regulations.

2 What Data We Collect

Superbaj collects only the information needed to provide its services, ensure security, and meet legal obligations. The types of data Superbaj collects are detailed below.

Type of Information Details Purpose of Collection
Identity Information Full name, date of birth, nationality KYC Verification & Age Confirmation
Contact Information Email address, phone number Account Communications & Support
Address Information Home address, city, country Identity Verification & Regulatory Compliance
Financial Information Payment method, transaction history Deposit/Withdrawal Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Gaming Information Game history, bet amounts Service Improvement & Responsible Gaming

Automatic Data Collection: When you visit the Superbaj website, our servers automatically record your IP address, browser type, operating system, and pages visited. This information is used to improve security and service quality.

3 Purpose of Data Use

Superbaj uses the data it collects solely for specific, legitimate purposes. We never use your information for unnecessary reasons or without your consent.

  • Creating, managing, and verifying your account (completing the KYC process).
  • Processing deposits, withdrawals, and other financial transactions.
  • Providing gaming services, Live Casino, slots, and betting features.
  • Providing customer support and resolving issues.
  • Preventing fraud, money laundering, and illegal activities.
  • Meeting legal and regulatory obligations.
  • Monitoring and supporting responsible gaming practices.
  • Sending you information about bonuses, promotions, and offers with your consent.
  • Improving platform services and enhancing the user experience.

Marketing Communications: Superbaj sends promotional emails only with your explicit consent. You can opt out of marketing communications at any time through your account settings or by contacting the support team.

4 Data Sharing & Third Parties

Superbaj never sells your personal data. In certain circumstances, limited information may be shared with trusted partners — always with your protection as the priority.

  • Payment Processor: Financial information is shared as required to process transactions via bKash, Nagad, Rocket, and card payments.
  • Game Provider: Limited data is shared with software partners such as Evolution Gaming and Pragmatic Play solely to operate games.
  • Legal Authorities: Data may be disclosed in response to a court order or direction from a regulatory authority.
  • AML/KYC Verification Provider: Data may be shared with licensed verification service providers for identity and financial verification purposes.

Contractual Safeguards: Superbaj signs a strict Data Processing Agreement (DPA) with every third party and ensures they adhere to the same privacy standards.

5 Cookie Policy

Superbaj uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience. Superbaj uses several types of cookies.

  • Essential Cookies: Required to maintain your login session and keep the platform secure. Without this cookie, the platform will not function properly.
  • Performance Cookies: To understand which parts of the website are used most — used to improve our services.
  • Functionality Cookies: To remember your preferences such as language and theme.
  • Analytics Cookies: For analyzing user behavior and improving service quality.

You can disable cookies through your browser settings. However, doing so may limit certain features on Superbaj. Disabling essential cookies will disrupt your login and gaming sessions.

6 Data Retention Period

Superbaj retains your data only for as long as necessary — no longer. Retention periods depend on the type of data and applicable legal requirements.

  • Active account data: retained for the duration of the account and up to 5 years after closure.
  • Financial transaction records: minimum 5 years (as required by law).
  • KYC documents: up to 5 years after account closure.
  • Customer support conversations: up to 3 years.
  • Cookie and session data: until the session ends or a maximum of 1 year.

Once the retention period expires, Superbaj securely deletes or anonymizes your data so that your identity can no longer be identified.

7 Your Rights

Under Superbaj's Privacy Policy, you have a number of important rights. These rights give you full control over your data.

Right to Access Information

You have the right to know what information Superbaj holds about you and to receive a copy of it.

Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances.

Right to Restrict Processing

In certain cases, you may request that the processing of your data be temporarily restricted.

Right to Data Portability

You have the right to receive your data in a structured, machine-readable format.

Right to Withdraw Consent

You have the right to withdraw consent at any time for any information processed on the basis of consent.

Exercise Your Rights: To exercise any of the above rights, contact the Superbaj support team. We typically respond within 30 days. Complex requests may require an additional 60 days.

8 Security Measures

Superbaj uses industry-leading technology to keep your data secure. Our security framework operates across multiple layers, so that if one layer fails, the others continue to provide protection.

  • 256-bit SSL/TLS Encryption: All data transmissions are made through encrypted channels and cannot be read by third parties.
  • Two-Factor Authentication (2FA): An extra layer of security to access your account — knowing your password alone is not enough to gain entry.
  • Firewall & DDoS Protection: Enterprise-grade firewalls and intrusion prevention systems are active at the server level.
  • Regular Security Audits: Regular penetration testing is carried out by independent security researchers.
  • Staff Training: All Superbaj staff receive regular training on data protection.
  • Limited Access Policy: Only authorized personnel can access specific user information — not everyone.

In the Event of a Data Breach: In the event of a data breach, Superbaj will notify the relevant regulatory authority within 72 hours and inform affected users as quickly as possible.

9 Child Protection Policy

Superbaj strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect data from minors.

Age verification is carried out at registration, and proof of age is collected during the KYC process. If an account holder is found to be underage, their account will be closed immediately and all collected data will be securely deleted.

For Parents: If you believe your child is using Superbaj, please contact our support team. We will take prompt action.

10 Privacy Policy Updates

Superbaj may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

Continued use of Superbaj after an updated policy is published will be considered your acceptance of the new terms. We recommend checking this page regularly. The "Last Updated" date is always displayed at the top of the page.

11 Contact & Complaints

For any questions, concerns, or requests regarding our Privacy Policy, please contact the Superbaj data protection team. We typically respond within 3 business days.

Data Protection Officer: For any privacy-related matters, email us at [email protected]. All complaints and requests will be taken seriously and handled with care.

If your issue is not resolved with us directly, you have the right to file a complaint with the data protection authority in your country or within Superbaj's licensing jurisdiction. This is your legal right, and Superbaj respects it.

General Questions

About Privacy Frequently Asked Questions

No. Superbaj never stores your full card number or CVV. Payment details are sent in encrypted form directly to a PCI-DSS certified payment processor. Superbaj only retains the transaction reference number.

You may request that your data be deleted. However, certain information — such as financial transaction records — must be retained for a specified period due to legal obligations. Once that period expires, the data will be permanently deleted.

No, your gaming history is not shared with third parties. This information may only be disclosed under a court order or regulatory directive. Limited data is used internally for responsible gaming monitoring.

Disabling essential cookies will disrupt your login session and gaming experience. Other cookies can be turned off, though some features may become limited. For the best experience, we recommend keeping essential and functionality cookies enabled.

Even after account closure, certain data is retained for up to 5 years due to legal obligations. Once that period ends, all data is securely deleted. Contact our support team for more details.
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